1. Business purchases
CARD HUB is operated by Kyohei Yamashita, a sole proprietor in Japan. These terms apply to purchases through our international business-to-business store. Wholesale ordering requires an approved business account.
Check each product’s description, sealed condition, sales unit, quantity limits and order window before ordering. Your account’s minimum merchandise subtotal is shown before submission; shipping does not count toward it.
2. Orders, sourcing & pre-orders
Adding products to a cart does not reserve stock. We recheck availability and prices when an order is submitted. An order request and payment confirmation are separate steps.
For sourced-on-request products, supplier availability and dispatch dates are not guaranteed. If stock cannot be secured, the request is cancelled. Payment starts only after stock and shipping have been confirmed.
Pre-orders follow the release date, order window and allocation shown on the product page. Dates may change and we will notify you of changes. Payment is requested after arrival and shipping confirmation.
Where a sourcing or pre-order request remains eligible for cancellation before stock allocation, the cancellation action appears in order history. Contact us about other requests.
3. Prices & payment
Product prices, international shipping and any displayed packing fees are listed separately. The confirmed seller total is payable through Stripe in Japanese yen (JPY), within the payment deadline shown in order history.
Any USD reference used for minimum order amounts does not change the JPY payment currency. Any applicable conversion rate and rounded amount are shown with the order conditions.
Review quantities, destination, shipping, trade terms and the total before paying. We do not accept payment using an unknown shipping cost or a temporary zero shipping charge. Changed amounts require your confirmation. Returning from Stripe alone does not confirm payment.
4. Shipping & dispatch
For secured goods, we aim to dispatch within 1–5 days after payment confirmation. This is a dispatch estimate, not a delivery guarantee. Sourcing and pre-order goods depend on confirmed supply, arrival and release dates; their specific schedule will be communicated.
Shipping depends on the destination, carrier availability, confirmed packing and applicable service conditions. Unsupported or unconfirmed destinations require an individual quotation or cannot be served. We will notify you of known delays.
Your order may be fulfilled by more than one supplier in separate shipments. Carrier, tracking and dispatch details appear in order history. The seller’s business address is not necessarily the shipping origin.
5. Import duties, taxes & clearance
Import duties, import taxes and destination customs-clearance charges are not included in product prices, shipping charges or the seller total paid through Stripe. The buyer is responsible for these costs and pays them separately as required by the carrier or relevant authorities.
The amount may be unknown before customs clearance. An unknown amount is not a zero charge. Review the destination-specific importer requirements, carrier billing arrangements and trade conditions displayed for your order before paying. A delivery term such as DAP applies only when explicitly confirmed for that order.
6. Cancellations, returns & problems
Customer-requested cancellations, returns and exchanges are generally not accepted after payment confirmation. This includes ordering mistakes, market price changes, no longer wanting a product, and randomized card contents.
If your order is incorrect, incomplete or materially different from its description or stated sealed condition, we will investigate and arrange an appropriate replacement, reshipment or refund. We bear the necessary shipping costs for problems for which we are responsible.
Transit damage and non-delivery are not automatically treated as change-of-mind requests. Contact us so we can investigate with the supplier and carrier and resolve the matter according to responsibility and applicable conditions.
Please report a problem promptly with your order number, a description and photos where possible. Contact us before returning goods; we will provide the return address and instructions. Do not send unsolicited returns to the seller or supplier address.
Nothing in these terms excludes responsibilities or rights that cannot lawfully be excluded under applicable law.
7. Seller & contact
See Seller information for our business details and a summary of sales conditions.
+81-70-9135-6215
10:00–19:00 JST (UTC+9)
support@cardhub.jp — Mailbox being prepared. Please contact us by phone for now.